This Internal Dispute Resolution Policy covers the Hal Group of companies including TL Commercial Finance Pty Ltd (ACN 071 702 264).  We understand that issues may arise from time to time and we recognise that the customer comes first. We value feedback on the products and services we offer and welcome comments that may lead to further improvements on how we conduct our business.

The Internal Disputes Resolution process is a 3-step process.

Step 1:

Contact our Disputes Resolution Manager:

     By Phone:         1300 137 146
     By Email:           [email protected]
     In Writing:          Level 1, 72 Archer Street, Chatswood NSW 2067

Step 2:

The Disputes Resolution Manager will investigate the customer concerns and make a final decision with a view to resolving the matter satisfactorily. The Disputes Resolution Manager has the authority to make a final decision and will notify you in writing as soon as possible of being notified of the dispute. Determination of a dispute will normally occur within 20 business days of receiving all relevant information from the client. This service is free.

Step 3:

If you do not agree with the outcome of our Internal Disputes Resolution process, you can refer your concern to an independent external dispute resolution service.

If a complaint is about our collection and use of your personal information, you may refer the matter to the Office of the Australian Information Commissioner who will investigate your concerns free of charge to you. Please see our Privacy Policy for further details.

This document represents our Internal Dispute Resolution Policy as at the date noted below. We may change or update this Policy from time to time.

Date: 3 July 2020